Frequently asked questions
Why is Puffy Pandan only available after 7.30PM?
This is due to its cooking method. With the soufflé pancake being infused with Pandan, the mixing process is different from the other pancakes and will take 20 minutes for a new batch to be made. To minimise wastage and longer than usual waiting times, we have opted to make it available during peak hours so Pandan can be constantly mixed and made fresh-to-order.
Why are pancakes dine-in only?
To ensure a quality dining experience, the renowned fluffiness of souffle pancakes generally lasts for 15 minutes before deflating. Therefore, to prevent your pancakes getting cold, messy and flat, we have decided to make them exclusively dine-in.
What are your dining policies?
Do you accept bookings?
Sorry we do not accept bookings. Please note our popular times are after lunch (2pm) and dinner hours (7pm). During these times, our average queue time is 5 - 15 minutes.
What products do you provide?
We offer soufflé pancakes, Tiramisu, specialty lattes, lemonades, smoothies, coffee, tea and cool merch! Every item besides our soufflé pancakes are available for takeaway!
What type of payments do you accept?
Where is your restaurant located?
We are located opposite of The Moon Café and behind Presotea on 39 Washing Lane, Northbridge. It is a 15-minute walk from Perth train station and a 1-minute walk from the William Street bus stand on Bus Route 60.
What dietary restrictions do you have?
Nut-free - All our items, including our Tiramisu, are nut-free, with the exception of Baconana having toasted walnuts. However, there is a chance for cross-contamination during the cooking process.
Which products are Halal-friendly/no alcohol?
Most of our products are safe for Muslims, but please be aware that:
Our Mörk Hot or Iced Chocolate contains traces of alcohol which can be substituted for an alcohol-free version.
Our Baconana contains bacon. Let us know if you would like extra bananas and toppings for free in replacement for bacon.
Our Chocolate Cloud has Bailey’s Chocolate within the ganache. You can opt for alternative sauce/toppings, however we highly recommend pairing chocolate with strawberry coulis.
There is strong liqueur content in our Tiramisu range, with the exception of Matchamisu & Cheeky Lychee.
Is it safe for pregnant women?
Can dogs have pancakes?
What makes Kumo different from Kumo Kumo?
Do you guys sell gift cards?
Yes we do! Physical gift cards are available for purchase. We provide Square Electronic Gift Cards which are purchasable through our Instagram page. Click here for Kumo eGift Cards.
Does your store have a dress code?
Not at all so come dressed however you like, we welcome everyone from casual to fancy.
Where can I get my hands on your Merch?
We currently have 4 cute Sticker sets available for $5 each in-store! We also have Physical Gift Cards, limited edition Pancake Plushies for $25 each and are currently working on releasing Tote bags and T-shirts.